Last updated 10 November 2026
These terms cover your use of the Player OS, the app The NBRH provides for finding sport and activities near you. By using it, you're agreeing to them.
What the Player OS is
The Player OS lets you search sessions, clubs, leagues, venues, events and people, see what's on in a calendar and on a map, save favourites, get suggestions based on your profile, and read messages from us in your inbox. You can use most of it without an account. Creating an account is free.
Who can use it
You need to be at least 13 to create a Player OS account. If you're under 18, a parent or guardian must agree before you create an account, and you confirm that they have when you sign up. They're responsible for how the account is used. Please only sign up with your own email address.
Your account
You sign in with the email address you registered with: we email a link and a six-digit code to it, and the Player OS remembers you on that device until you sign out. Your favourites, inbox and Premium Perks open only on a device where you've used that link or code. Don't share your private link or sign in on a device you don't want to stay signed in on. If you think someone else has used your account, tell us and we'll help. If the sign-in email doesn't reach you, use "Ask us for help" on the sign-in screen and we'll look into it by hand. We only ever send a sign-in link to the email address on the account.
Sessions, clubs and venues are run by other people
The NBRH helps you find activities. In almost every case we don't run them. A session, club, league, venue or event belongs to whoever organises it, and if you book or take part, your agreement is with them, not with us. Booking buttons and links usually take you to the organiser's own site, which has its own terms. The exception is a session you can book inside the Player OS, covered under "Booking sessions through the Player OS" below.
Sport and exercise carry a risk of injury. Check that an activity suits your health and ability, and read any safety and safeguarding information the organiser provides. We don't supervise sessions and can't promise that what's described is exactly what you'll find.
Booking sessions through the Player OS
Some sessions can be booked and paid for inside the Player OS. For those, you're booking with the club that runs the session. We take your payment and pass it on to the club, and we keep only a booking fee if one is shown as its own line before you pay. The price shown when you pay is the price you pay.
Your place is held for 30 minutes while you pay. If you don't finish paying in that time, the place is released. If a payment reaches us after the hold has run out and the date has meanwhile filled up, we refund it in full.
Some sessions offer extras, and you can add a donation. Both are optional, and they go to the club in full, not to us. A discount code only applies to the ticket and extras, can have an expiry date or a limit on how many times it can be used, and may be refused if either has passed. The total shown before you pay includes every line.
Card payments are taken by The NBRH through Stripe. To cancel, send a cancellation request from My bookings, or from the link in your confirmation email. A request does not cancel your booking: your place stays yours until we confirm the cancellation by email. Cancellations, refunds and changes follow the cancellation notice shown on the booking page, which is set by the club. If a refund is due, we make it to the card you paid with. To ask for one, contact the club using the details on the session page, or us, and quote your booking reference.
We share your name, email address and experience level with the club so it can run the session. Our Privacy Policy explains this.
Listings and data accuracy
Listings come from The NBRH's own records and from the organisers themselves. We do our best to keep them current, but times, prices, locations and availability change between updates, so check with the organiser before you travel. The quality badges on listings show how well we've been able to check an entry. They are our assessment, not a guarantee. Entries marked as sponsored have been paid for by the organiser. If something looks wrong, let us know.
Messages from us
If you agreed to it when you signed up, we may contact you about sessions and offers. You can withdraw that agreement at any time by emailing us. We'll still send you messages that are part of running your account.
Premium Perks
We plan to offer a paid Premium Perks membership at £4.99 a month. It isn't on sale yet and nothing can be bought today. Separate terms will apply, and be shown to you before you pay, when it opens.
You can join a waitlist to hear when it opens. Joining is free, doesn't commit you to buying anything, and you can ask us to take you off it at any time. Premium members can vote on Premium Perks cards. Votes help us decide what to offer, and aren't a promise to offer any particular perk.
What we expect from you
Please give accurate details and use the Player OS for finding and joining sport and activities. Don't use it to spam or harass anyone, to copy or scrape its listings in bulk, to send us messages you know to be false, or to try to get at other people's accounts. We can suspend or close an account that's being misused.
Changes to the service
We're still developing the Player OS, so features may change or be withdrawn. We'll try to give notice of any change that significantly affects you.
Ending your access
You can stop using the Player OS at any time and ask us to delete your account by emailing us. We may suspend or end your access if these terms are broken.
Liability
The Player OS is provided as-is. We work to keep it running, but we don't promise it will always be available or error-free. We aren't responsible for what organisers, clubs and venues do or fail to do, or for loss or injury arising from activities you find through the Player OS. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and it doesn't affect your legal rights as a consumer.
Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.
Contact
Questions about these terms can go to thenbrh@gmail.com.
